Delete your account
Here you can delete your BANA-X SmartCents account without the app. You sign in with your email address and password, confirm, and your account is deleted straight away.
1. Sign in
2. Confirm
You are signed in as . Deleting the account deletes, straight away and for good:
- your grown-up account, your settings and your SmartCents settings;
- every child profile with its tasks, requests, SmartCents history and saving goal;
- your rewards and thank-you notes;
- every kid device (they are signed out);
- the sign-in accounts of any other grown-ups who belong only to your family.
If your family has a running Family plan, we cancel it in Google Play. What we keep after deletion, and for how long, is in the Privacy Policy.
Your account was deleted
You have been signed out. Thank you for using BANA-X SmartCents.
We could not cancel your subscription. Please cancel it yourself in Google Play (Payments & subscriptions, Subscriptions).
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What we keep, and for how long
After your account is deleted, only this is left (the same periods as the table in the Privacy Policy):
- Server logs (IDs, statuses and counts only): kept for 30 days and then deleted automatically.
- Sign-in attempt counters: removed automatically after 15 minutes.
- Google Play keeps its own record of your payments under Google's privacy policy.
Nothing else is kept.
Delete by email
You can also write to support@bana-x.com from your account's email address and ask us to delete your account. We handle the request within 7 days.