BANA-X SmartCents

Terms of Service

Effective date: 1 November 2026.

Important terms — please read

Some terms limit our responsibility or put responsibility on you. Please read them carefully:

Months you have already used are not refunded (see section 4). Nothing in these terms takes away rights you have under consumer law that cannot be excluded.

These terms are the agreement between you and us for using BANA-X SmartCents. Please read them with our Privacy Policy. By creating an account you agree to them.

1. Who we are

BANA-X SmartCents is provided by BANA-X (Pty) Ltd, registration number 2026/391483/07, a private company registered in South Africa ("we", "us"). Directors: Benjamin Narainsamy, Natalie Narainsamy and Allegra Narainsamy. Information Officer: Benjamin Narainsamy. Contact: support@bana-x.com. Telephone: +27 73 086 3077. Registered address: 47 Proot Street, Roodepoort, 1724, Gauteng, South Africa. Website: smartcents.bana-x.com.

Words we use: "You" means the parent or legal guardian who signs up. "Your account" is the grown-up account you sign up with. A "child profile" is a profile you add inside your account for a child; it is part of your account: you create it, you control it, and you can change or delete it at any time. A "kid device" is a tablet or phone a child uses with the app, or Kids Mode on a grown-up's phone. "Your child" means a child who uses a child profile in your account.

2. The app and who may use it

BANA-X SmartCents is an Android app that helps children learn about earning, saving, giving and spending, using SmartCents: points that you control. You set up tasks (chores, homework and study time) from our built-in lists and decide how many SmartCents each is worth. Your child marks a task done, or starts and finishes a study session, and you approve every SmartCent they earn. Your child can save towards a goal, and can ask to spend on a reward you set up, to give to a cause, or to take SmartCents out of savings; you answer each request.

You must be 18 or older and the parent or legal guardian of every child whose profile you create. If we learn that an account belongs to someone under 18, we will close it and delete its information. You may use the app for your own children or children you are the legal guardian of. The app is not for schools, day-care centres or other businesses. Children use the app only through the child profiles you create, under your account and your supervision.

The app is offered in South Africa, Namibia, Australia, New Zealand, the United States, Canada and Singapore.

3. Your account and child profiles

Give a correct email address and keep your password to yourself. You are responsible for what happens under your account. You may not share, sell or transfer your account.

As the responsible adult, you are responsible for the information you provide in the app (your account details, the child profiles, the tasks, the rewards, your SmartCents settings and your children's goals), including that it is correct and suitable for your children. You are responsible for supervising your children and their use of the app, including how long they use it.

Keep your phone, your password, the grown-up PIN and your children's Kids Mode PINs safe. If you think someone else has used your account, change your password and tell us at support@bana-x.com straight away. If a kid device is lost, remove it in the app.

The app gives each child profile a generated username; you set a 4-digit Kids Mode PIN. Keep the PIN between you and your child.

The country you choose when you set up your family cannot be changed later; it decides the currency the app shows you.

When you sign up, the app asks for your year of birth to check that you are an adult. It keeps only a record that the check was passed, not the year. When you set up your family you tick one box, and the app keeps a record of when you ticked it: "I am the parent or legal guardian of the children I add to BANA-X SmartCents. I agree to the Terms and the Privacy Policy, and I consent to BANA-X SmartCents processing my children's information as described in the Privacy Policy." (See the Privacy Policy.)

You can add up to 6 child profiles and as many kid devices as you need.

4. The Family plan

The app is free to download. Using the app needs the "BANA-X SmartCents – Family plan", a monthly subscription bought through Google Play. Only the grown-up who set up the family can buy the plan.

New subscribers may get a free trial or introductory pricing as displayed in Google Play at the time of purchase. Google Play decides who is eligible (for example, one free trial per Google account). Prices are shown in Google Play before you buy and can differ by country. The app shows the price from Google Play before you subscribe.

The subscription renews automatically every month until you cancel. You can cancel at any time in Google Play; it keeps working until the end of the period you have paid for and then stops. If you cancel during a free trial, you will not be charged.

Without an active plan you can still open the app and see everything, answer requests that are already waiting, and delete your account, but you cannot make other changes, and the kid devices ask the child to fetch a grown-up.

Refunds: we do not refund months you have already used. If the app has a serious fault that we cannot fix, we will refund the payment for the period in which you reported it (or the unused part of it). If you were charged by mistake, we will refund that charge. Refunds also follow Google Play's refund policy, and nothing here takes away a right to a refund or cooling-off rights that consumer law (such as the South African Consumer Protection Act and the Electronic Communications and Transactions Act) gives you.

Deleting the app does not cancel a Google Play subscription. We cancel your Google Play subscription when you delete your account. If we cannot, the app tells you, and you can cancel it yourself in Google Play. The rest of the period you have already paid for is not refunded. Subscription price changes follow Google Play's price-change notices.

5. Notifications and reminders

The app's notifications to your phone and its reminders depend on the devices being switched on, charged, online and allowed to show notifications, and on Google's services. They can be late or fail. Do not rely on them for anything where a missed or late message could cause harm. A grown-up stays responsible for the child at all times.

6. Acceptable use

You agree that you will not:

We may suspend an account that breaks these rules. We will email you first and give you a chance to fix the problem, unless it is serious or the law requires us to act at once.

7. SmartCents and rewards

SmartCents are points in the app, used to help children learn about earning, saving, giving and spending. They are not money, not a currency, not electronic money and not a deposit. BANA-X does not hold, receive, transfer or pay out money for you or your child, and the app is not a bank account, wallet, savings product or payment service.

You may choose to show what a SmartCent is worth to your family, in your family's currency or in minutes of screen time. That is your own family arrangement. If your child asks to cash out, to give to a cause or to spend on a reward and you say yes, you decide whether and how to hand over money, make the gift or give the reward, outside the app. We do not do this for you and are not responsible for it. Money amounts are shown only to grown-ups, never on kid screens.

The weekly growth on saved SmartCents is set by you and added by the app on your behalf. It is not interest and it is not paid by us.

SmartCents cannot be bought from us, sold, or moved between families or apps. SmartCents in BANA-X SmartCents are separate from SmartCents in any other BANA-X app and cannot be moved between apps. Rewards and causes are what you decide to give; we do not provide them. SmartCents, goals and their history are deleted with the child profile or the account.

The app, its characters, pictures, sounds and software belong to BANA-X (Pty) Ltd or its licensors. We give you a personal, non-exclusive, non-transferable licence to use the app for your family while your account is active. The open-source parts are listed on our open-source licences page.

8. Availability and changes

We try to keep the app working well, but we cannot promise that it will always be available or free of errors. The app needs an internet connection and a supported Android device. Mobile data costs are yours. We cannot promise that information will never be lost.

We may change, add or remove features, and we may update these terms. If a change is important, we will tell you in the app and by email at least 30 days before it takes effect.

We are not responsible for delays or failures caused by things outside our reasonable control, such as power cuts (including load-shedding), internet or mobile-network outages, or outages and changes at the services we rely on (Google Firebase and Google Play). Google Play's own terms apply to downloading the app and to payments.

9. Our responsibility to you

BANA-X SmartCents is a family tool for learning about money with points. It does not replace a parent's care and does not give financial, investment, tax, legal, professional, psychological or medical advice, and we do not promise any result for your child's learning or behaviour.

As far as the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid for the app in the 12 months before the claim. Nothing in these terms removes rights that consumer protection law gives you and that cannot be excluded.

10. Ending your account

You can stop using the app at any time and delete your account in the app (Settings, Delete account), on the web (Delete your account) or by email to support@bana-x.com from your account's email address (handled within 7 days). Deleting your account deletes the child profiles in it, their tasks, SmartCents, goals and rewards, signs out every kid device, and deletes the sign-in accounts of any other grown-ups who belong only to your family. This cannot be undone. What we keep after deletion, and for how long, is in the table in the Privacy Policy.

We may suspend or close an account that breaks these terms (see Acceptable use and Complaints and suspension). If we stop offering the service, we will give you 30 days' notice and cancel your plan so that you are not charged again. Other refunds follow Google Play's refund policy and the consumer law of your country.

11. Complaints and suspension

If something is wrong, tell us first at support@bana-x.com. If that does not solve it, send us a written complaint at the same address and say that it is a complaint. If we still cannot solve it, you can go to the regulator or dispute body for your country. For privacy complaints in South Africa this is the Information Regulator; the privacy regulators for the other countries are listed in the Privacy Policy. You can also contact the consumer protection authority or ombud in your country.

During a suspension we keep your family's information, and you do not lose the period you have paid for unless the law allows it.

12. Governing law

These terms are governed by the laws of South Africa, and disputes are decided by the courts of South Africa. If you live in another country, you keep any consumer rights that the law of your country gives you and that cannot be excluded by agreement. This includes any right you have under the South African Consumer Protection Act to use alternative dispute resolution.

13. General

These terms and our Privacy Policy are the whole agreement between you and us about the app. If a court finds part of these terms invalid, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. We may transfer our rights and duties under these terms to a company that takes over the app; we will tell you first, and your rights under these terms and the law stay the same. We send notices by email to your account address or in the app. If you send us ideas or feedback, we may use them without paying you or owing you anything.

14. Contact us

BANA-X (Pty) Ltd, registration number 2026/391483/07. Directors: Benjamin Narainsamy, Natalie Narainsamy and Allegra Narainsamy. Email: support@bana-x.com. Telephone: +27 73 086 3077. Registered address: 47 Proot Street, Roodepoort, 1724, Gauteng, South Africa.